Vehicles are unpredictable, and you never know when you’ll need a tow or roadside assistance service. However, towing a car is not an easy task and requires special skills and equipment. While an expert with years and years of hands-on experience with a broken-down car. But as the towing industry has been growing, some dishonest and unprofessional tow truck services have entered the business. Taking the first opportunity to deceive stranded motorists in their misery and charge hefty sums for a substandard service.
Several variables determine the professionalism and service quality of a towing company. Unprofessional towing service can cause a lot of inconveniences and might damage your vehicle during the towing process. An inept tow truck driver rarely has a license to operate and doesn’t follow legal practices and procedures. At the same time, it does charge unfairly for towing services.
Towing and roadside assistance services need to be quick in responding to customer requests. No one wants to be stranded in the middle of the road for more extended periods. There can be serious ramifications of a slow response. Prompt service can save people’s lives and cars from getting destroyed. Anyone stuck with a broken vehicle when call a towing and roadside assistance service expects a prompt response and arrival time of the tow professionals. A normal timeframe for a towing company to reach a broken vehicle’s destination is around 30 minutes.
Though, a delay of hours and hours is unacceptable and a clear indication of an amateur towing company. Suppose you face a similar situation where you’re stranded on the road for hours with no support from your towing company. First of all, cancel the request and find a reliable and experienced towing service in town. A little research and enquiring friends and family can save you a lot of time and money while saving you from stressing over the hours while waiting for help.
Improper Appearance and Behavior of Staff
Professional behavior and appearance go a long way in identifying the service quality of a company. How the towing staff is dressed up can tell you the whole background story. Though towing might not be the cleanest job globally, the technician’s sloppy appearance can show the service quality and create doubts about its reputation. Any company that takes good care of its employees can, for sure, take proper care of their customers.
Similarly, behavior can show the training and culture of the company. There can be any kind of situation on the ground that sometimes is not very good, but if the tow truck driver can remain calm, respect and help the customer get out of trouble without misbehaving can demonstrate the company’s courteousness. You and every customer deserve to be treated with respect. If you’re facing rude or apathetic behavior, then the service definitely is a deceptive one.
Inexperienced Towing Technicians
Expertise can be of optimal importance in a critical road condition. Should you notice an unusual behavior like nervousness and avoiding your queries, that can indicate the person lacks the towing knowledge, expertise, and professionalism. Roadside emergencies call for a reliable and knowledgeable towing professional that can assist in any condition to get the customers to safety.
Terrible Towing Vehicle and Equipment
The tow truck and towing equipment condition are even more critical because a successful towing depends on the equipment. A poorly maintained towing equipment and the truck’s outward condition is a clear sign of the company’s non-professionalism. The tow truck needs to be in the best shape to safely tow your totaled vehicle without damaging it any further.
Proficient towing companies ensure their trucks are always in the best shape, passing the annual inspection so the customers won’t have to bear any trouble. On the other hand, a dubious towing company doesn’t take care of its tow trucks and wretched equipment that’ll do you no good in recovery. Therefore, if you notice grime or debris on the towing equipment and broken parts in the towing vehicle, it’s clear that you chose the wrong towing company, and you need to make a better choice while selecting your towing service.
Get Assistance from a Professional Towing Company
Flag Towing is a reliable and reputable towing, recovery, and roadside assistance company in Texas. Our network of professional towing providers throughout the greater Texas area is highly skilled; truck drivers are always ready to offer the best quality service. We have a fleet of specially designed tow trucks and the latest equipment to make every difficult situation easy to resolve.
With our certified and courteous staff, we can guarantee the highest level of service quality. Some of Flag Towing’s outstanding qualities are:
- 24/7 emergency towing
- Prompt service timing
- Affordable services
- Experienced and certified towing staff
- Finest quality tow trucks and towing equipment
For more information about the Flag Towing services, get in touch with to get personalized towing service.